x

apps/backend/prisma/schema.prisma

@@ -790,3 +790,75 @@ model MarketplaceProduct {
   @@index([totalRevenue])
 }
 
+// ── Marketplace Customers & CRM ───────────────────────────────────────────────
+model MarketplaceCustomer {
+  id                     Int       @id @default(autoincrement())
+  channel                String    // "tiktok" | "shopee" | "lazada"
+  shop                   String    @default("hom-aroma")
+  identifier             String    // Unique identifier per channel (username or name+postcode)
+  displayName            String    // Display name on UI
+  location               String?   // District, Province
+  province               String?
+  district               String?
+
+  // Aggregated buyer stats
+  orderCount             Int       @default(0)
+  totalSpent             Float     @default(0)
+  avgIntervalDays        Float     @default(0)
+  firstOrderDate         String?
+  lastOrderDate          String?
+  predictedNextOrderDate String?
+  topProducts            Json?     // Stored as JSON array: string[]
+
+  // CRM Relationship
+  crm                    MarketplaceCustomerCrm?
+
+  createdAt              DateTime  @default(now())
+  updatedAt              DateTime  @updatedAt
+
+  @@unique([channel, identifier])
+  @@index([channel])
+  @@index([totalSpent])
+  @@index([orderCount])
+}
+
+model MarketplaceCustomerCrm {
+  id               Int                 @id @default(autoincrement())
+  customerId       Int                 @unique
+  customer         MarketplaceCustomer @relation(fields: [customerId], references: [id], onDelete: Cascade)
+
+  // Tracking status
+  status           String              @default("pending") // "pending" | "contacted" | "converted" | "unresponsive" | "do_not_disturb"
+  strategyType     String              @default("due_restock") // "due_restock" | "win_back" | "vip_reward" | "nurture"
+
+  // Campaign & contact details
+  promoCodeSent    String?             // e.g., "REPEAT10"
+  discountOffered  String?             // e.g., "ส่วนลด 10%"
+  lastContactedAt  DateTime?
+  nextFollowUpDate DateTime?
+  notes            String?
+  assignedTo       String?
+
+  activities       CustomerCrmActivity[]
+
+  createdAt        DateTime            @default(now())
+  updatedAt        DateTime            @updatedAt
+
+  @@index([status])
+  @@index([strategyType])
+  @@index([nextFollowUpDate])
+}
+
+model CustomerCrmActivity {
+  id        Int                    @id @default(autoincrement())
+  crmId     Int
+  crm       MarketplaceCustomerCrm @relation(fields: [crmId], references: [id], onDelete: Cascade)
+
+  action    String                 // "STATUS_CHANGE" | "SENT_PROMO" | "CALL_NOTE" | "CHAT_NOTE"
+  content   String
+  author    String?
+  createdAt DateTime               @default(now())
+
+  @@index([crmId])
+}
+